ENSURING YOUR PEACE OF MIND
IT providers are increasingly being put under pressure by their customers to provide flexible, scalable and resilient IT business solutions that can respond quickly and efficiently to the ever-changing demands of their customers.
The advancement of new technologies coupled with the demand for IT providers to deliver solutions and not purely product sales is driving end-user organisations to depend ever more on the expertise and capabilities of specialist IT Managed Service Providers (MSPs) to replace or supplement their in-house Information Technology capabilities.
We offer three unique service levels designed to meet the needs of any organisation.
BASIC SERVICE LEVEL
Whilst the Basic service is the tip of the iceberg when it comes to Altacom's managed services, it is our ultimate value pack, covering the crucial services every IT company needs.
What does the Basic Service provide?
Monitoring and Alerting
When it comes to Managed Services, Basic customers have all the fundamentals covered, benefitting from a proactive monitoring that works around the clock and a Break / Fix service that underpins all Managed Services offerings.
STANDARD SERVICE LEVEL
The Standard option provides an enhanced reactive service by working hand in hand with break/fix. The Standard Service includes all the benefits of the Basic package with some advantageous additions.
Break / Fix
Monitoring and Alerting
Inclusive RU Budget / Device
Standard Managed Services customers benefit from the Altacom Service Delivery team who will provide quarterly summary reports, giving focus to system health and stability. Amongst other benefits that feature within the Standard service is the Inclusive Budget / Device. In this service the changes conducted are carried out on a charge back scheme using Resource Units.
PREMIUM SERVICE LEVEL
By providing comprehensive proactive services across all network environments, Premium service enables IT providers to deliver flexible, resilient IT business solutions to meet their customers’ ever-changing demands. Premium incorporates all services from both Basic and Standard alongside a number of management and reporting services.
- Monitoring and Alerting
- Inclusive RU Budget / Device
- Reactive Incident
- Full SDA Reporting
- Ad-hoc Reporting
- Proactive Incident
- Problem Management
- Change Management
Premium service users benefit from regular admin reviews and maintenance, as well as routine system reviews by 3rd line engineers in order to proactively isolate and solve any arising issues. Sometimes not all reporting requirements fall into the regular full service delivery report schedule, which is why Premium includes the additional Ad-hoc Reporting service.